Thank you for inquiring about our Consumer Care Program. This program is designed to quickly re-establish a cooling environment for your wine collection. The parameters of the program are as follows:

Upon receiving your order and credit card authorization, we will send a Factory Authorized Replacement unit to your location via 2-day service with Federal Express. The replacement unit has been refurbished by our experienced technicians and has been tested to assure its proper performance. Test the unit for twenty minutes prior to installation with the provided by-pass plug. Install the unit according to manufacturers guidelines. Note: It may take up to five minutes to start based on the start up characteristics of the PDT Thermostat control.

	Fee Schedule
		WhisperKool Sizes		F.A.R Prices		Freight Charges (Continental USA)		Total Costs *
		1600		$450		$100		$550
		3000		$470		$100		$570
		4200		$490		$100		$590
		6000		$675		$130		$780
		8000		$715		$130		$845
	*California customers add sales tax on parts.

Upon receiving your Factory Authorized Replacement order, you will be provided an RMA-Return Merchandise Authorization number. Once you receive your unit, please pack up your original WhisperKool unit and return it to us within 30 days. Please be sure to indicate this RMA number on the return-shipping label. You may ship the return unit with any freight company of your choice.

The Factory Authorized Replacement unit comes with a complete ninety-day warranty for both parts and labor, and a five-year warranty on the compressor part itself. Please follow the correct installation guidelines when installing the replacement unit.

The replacement unit has undergone the following refurbishment process, using only new replacement parts:

• Compressor and condenser coil.
• High and low pressure tubing.
• Thoroughly clean unit inside and out.
• Vacuum, charge and test the system.
• Unit includes new thermostat.

If you have any further questions, please contact us at (800) 343-9463. Thank you.